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Members Non-Members click here.
What if I forgot my Username and/or Password? What if I forgot my Username and/or Password?Please click here to have your username and/or password emailed to you.Why isn't my password working? I know I have it right.Your password is case-sensitive, so please make sure you have typed it exactly as you did when you initially created it.How do I update my account information?Kids: Once logged in, you may update your email address or change your password. For security reasons, you cannot change your username.Parents: Once logged in, there are several updateable fields. If you update your address, phone number or household email, these changes will also be reflected in your children’s accounts. Since things change, you are also able to update education, employment, income, marital status and last name. Keeping your profile updated helps us send surveys that are relevant to you. If you click the “View My Household” tab located at the upper right side of your screen, you are able to make changes to your child(ren)’s accounts. How do I add a child to my household’s account?Simply login using your parent username and password and click on the "Add A Child" tab on the upper right side of your screen. Once there, complete the form and choose how you’d like to permission this new member. Remember, children must be 6-12 years old to be part of KidzEyes, but you can add children 0-5 years old to your household’s account. This will make it simpler for them to join when they turn 6. Additionally, we occasionally have surveys where we want to hear from parents with children under 6.How often will members be asked to participate in surveys?This really depends on how busy we are, but we try to invite you to at least 1-2 surveys a month. Keep in mind, sometimes we want to hear from boys only or girls only or maybe older kids for one survey and younger kids for another. We know a lot of you want more surveys and we do our best to invite you to surveys designed for you.How do I redeem my KidzPoints?Once you have earned 1000 KidzPoints (worth $10), you may request a check through the website. You need to login with your personal (child) username and password. Once logged in, simply click on "Redeem" to request a check. Please be sure to double-check the address and name, as that is where and who the check will be mailed to. If the address is incorrect, please have your parent login using their username and password to update the household’s mailing address. Once that has been updated, re-login with your account and click redeem.How long does it take for my check to arrive once I redeem my KidzPoints?You should receive your check within 4 weeks of requesting it. If it has been longer than 4 weeks, please send us an email with your username and we will look into it.How do I cancel my KidzEyes membership?If you want to opt-out of KidzEyes for any reason, please have your parent login using their username and password. Once logged in, click on the "View My Household" tab on the upper right side of your screen. At this point, you will see your child(ren) that are members of KidzEyes. Please click the "Close my account" button under each child you’d like to remove from KidzEyes.I just had a problem with a survey. What do I do?Simply click on the email link from the survey invitation you had problems with and let us know what happened. This will help us troubleshoot things quicker and resolve whatever problem you may have had.If you already deleted the invitation, please let us know what the survey was about, as this will help us determine which survey you had problems with. |